All monthly subscription or software leasing plans include a 30 day money back guarantee. If you are dissatisfied with your service for any reason, you will receive a full refund (minus setup fees and overage charges) if you cancel your account within 30 days of the activation of your account.

Our refund policy does not apply to any additional items or services. No refunds are available after 30 days. In order to cancel service, you must contact Remit Anywhere Solutions' Customer Relations Team, Monday through Friday, 9:00 A.M. to 5:00 P.M. US Eastern Standard Time, at 1-888-346-0063. Remit Anywhere Solutions’ Customer Relations Specialists will assist you with the cancellation process. Please be aware that there are no pro-rated refunds after the first 30 days of service. Non-US customers may contact Remit Anywhere Solutions' Billing Team via email at BillingDept@remitanywhere.com.

The 30 day money back guarantee does not apply to reseller accounts or dedicated servers, or any fees associated with these accounts. The 30 day money back guarantee does not apply to account renewals.

Accounts cancelled/terminated by Remit Anywhere Solutions for violating our Terms of Use do not qualify for the 30-day money back guarantee. For example, if your account is cancelled due to spamming, you will not be given any refund.

Please allow 4-6 weeks for refunds of check or money order payments. Additional processing fees apply for T/T and Wire Transfer refunds.

Remit Anywhere Solutions guarantees you that the title to ownership of data that you enter into the Remit Anywhere money transfer software system stays with you. At least once a month, upon your request, we are obligated to provide you your data in our standard ASCII format. However, charges may apply if the request is made for the data to be provided in a specific format.

Remit Anywhere Solutions respects the privacy of its customers and is committed to protecting the personal information of its customers and visitors. For details, please visit our Privacy Policy.

Remit Anywhere Solutions provides 24 hour quality technical support to those customers who have opted for our monthly subscription based managed & hosted solution. For customers who have acquired/purchased the software license for a particular product, service and support will be provided according to the Service Level Agreement mutually signed by both parties.

Remit Anywhere Solutions uses high quality and secure hosting infrastructure for its customers. Our support staff manages the infrastructure and makes their best effort to keep it secure 24 hours a day.

Remit Anywhere Solutions backs up each customer’s data repository (database) on a weekly basis on the same hard disk on the same server (computer) where the main data repository resides. Remit Anywhere Solutions, however, does not guarantee any successful backups and/or restores. This is the obligation of customer to carry out frequent tests to make sure the accuracy and the success of the restores of the backups. Customers should know that keeping backups on the same hard disks is not recommended by Remit Anywhere Solutions. Plans are available to have your data backed up (on real time, daily or weekly basis) on Storage Area Network (SAN) devices.

Plans are available to have your data backed up and kept off-site on real time, daily or weekly basis. In case of disaster, this data can be restored very quickly (usually within 24 hours) by our support staff to ensure continuity of your business operation and uninterrupted service to your customers. If a right plan is selected, we guarantee continuity of your business operations.

If you have any questions related to sales or other product related matters described above, contact the Remit Anywhere Solutions sales team via email at: sales@remitanywhere.com.

Last updated 06/06/2006.