Payments are to be made in US dollars unless otherwise specifically agreed upon and duly signed by and between Remit Anywhere Solutions and the customer. Remit Anywhere Solutions accepts the following types of payment:

All payments should be made payable to “Remit Anywhere Solutions” and are due on the Account Statement Date. The Account Statement Date is the monthly anniversary of the date the account was activated. If you provide Remit Anywhere Solutions your credit card information, you authorize Remit Anywhere Solutions to automatically charge your credit or debit card for charges that apply to your account. Recurring charges will be posted to your credit card until such time that you cancel your account in accordance with Remit Anywhere Solutions’ Billing Policy. You are responsible for directly updating, or notifying Remit Anywhere Solutions, of any changes to your credit card (including, but not limited to card number, expiration date, billing address, or card status).

Customers not paying by credit card agree to make payment of their balance due within ten (10) days of the Account Statement Date.

Accounts that are thirty (30) days past due will be automatically suspended. Remit Anywhere Solutions shall not be responsible for customer data stored on our servers in any form once the account is suspended and all data will be wiped off from our servers after thirty (30) days grace period. All past due and unpaid balances are subject to collection. In the event of collection, you will be liable for costs of collection including attorney's fees, court costs, and collection agency fees.

Remit Anywhere Solutions offers monthly Billing Cycle (term) for application hosting, maintenance and support charges. The Billing Cycle begins on the Plan Activation Date.

All additional features added to an account are charged monthly. Additional items and account setup and activation fees are non-refundable.

In order to insure uninterrupted service to your application and all included services, all plans will automatically renew at the end of the plan's Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below.

Remit Anywhere Solutions does not mail paper invoices or statements. Total amounts charged for a specific billing period are calculated according to the transactions tiers outlined in the agreed and duly signed Work Order between Remit Anywhere Solutions and the customer.

Remit Anywhere Solutions charges a $30.00 fee for returned (NSF) checks. Customers that issue an NSF check will be required to submit future payments with a certified check or money order.

A $30.00 chargeback fee will be assessed for each credit card chargeback received by Remit Anywhere Solutions.

Remit Anywhere Solutions does NOT charge fees for accepting payment via bank wire, however, international wire transfers may be assessed a $20.00USD processing fee by an intermediary bank in Toronto. In addition, your issuing bank may also charge a fee for sending the wire. Please add these fees to the amount that you are sending to Remit Anywhere Solutions or the amount credited to your account will be less than your intended payment.

Customers that wish to reactivate a closed account will be assessed a $99.95 reactivation fee. A $99.95 fee will be assessed if Remit Anywhere Solutions restores your data files to your reactivated account.

Customers electing to change to a lower priced plan on the same platform will be charged a $99.95 downgrade fee. There is no upgrade fee for upgrading to a higher priced plan; however, you will be charged any difference between the setup fee applicable to your new and former plans.

Customers that elect to change plans to a different platform other than currently they are hosted on, will be charged a minimum of $99.95 platform change fee.

Plans will automatically renew until a plan is cancelled. In order to cancel service, you must contact Remit Anywhere Solutions’ Customer Relations Team, Monday through Friday, 9:00 A.M. to 5:00 P.M. US Eastern Standard Time, at 1-888-346-0063). Remit Anywhere Solutions’ Customer Relations Specialists will assist you with the cancellation process. Please be aware that there are no pro-rated refunds after the first 30 days of service. Non-US customers may contact Remit Anywhere Solutions’ Billing Team via email at BillingDept@remitanywhere.com.

Cancellation requests must be received by Remit Anywhere Solutions a minimum of thirty (30) days prior to the end of your Billing Cycle for all plans. Cancellations submitted later than this time may result in automatic renewal of your plan. Cancellations become effective on the day processed by Remit Anywhere Solutions. Remit Anywhere Solutions is unable to cancel your account effective for a future date. Remit Anywhere Solutions will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact Remit Anywhere Solutions as soon as possible.

Remit Anywhere Solutions does not monitor, and will not automatically cancel, plans for problems related to, but not limited to, non-usage, your ISP, or any other secondary issues not directly related to Remit Anywhere Solutions’ services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. Remit Anywhere Solutions Corporation reserves the right to cancel any account, at any time, without notice, for any reason Remit Anywhere Solutions considers appropriate.

All monthly subscription or software leasing plans include a 30 day money back guarantee. If you are not completely satisfied with our services or support within the first 30 days, you will be given a full refund of the fees paid in advance (excluding setup) upon plan cancellation. The following services do not qualify for the 30 Day Money Back Guarantee: additional items and services; dedicated servers; items and services ordered through the reseller program; and overage fees.

Refunds are only available in accordance with the 30 Day Money Back Guarantee. Refunds will be provided in the same payment method of the original payment. There are no refunds offered or promised after 30 days.

Remit Anywhere Solutions has a zero tolerance policy for chargebacks. Any customer who disputes a credit card payment is subject to a fine, suspension and account termination at Remit Anywhere Solutions’ discretion. A charge of $30.00 per chargeback will be assessed to all accounts that receive a chargeback.

Remit Anywhere Solutions’ policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle.

If you have any questions concerning billing or other matters described above, contact the Remit Anywhere Solutions Billing Department via email at: BillingDept@remitanywhere.com.

Last updated 06/06/2006.